# Star househelps > Star househelps is a Kenya-based househelp agency and home care training centre for trained domestic and commercial workers. Canonical site: https://starhousehelps.com/ ## Primary Navigation - Services: https://starhousehelps.com/#services - Training Centre: https://starhousehelps.com/#training - How It Works: https://starhousehelps.com/#process - Pricing: https://starhousehelps.com/#pricing - Public Notice: https://starhousehelps.com/#notice - About Star househelps: https://starhousehelps.com/about.html - FAQ: https://starhousehelps.com/faq.html - Responsibilities and Terms: https://starhousehelps.com/terms.html - Contact: https://starhousehelps.com/#contact ## Services Star househelps sources and places househelps, nannies, caregivers, cooks, cleaners, gardeners, shamba boys, domestic managers, and commercial workers across Kenya. Domestic worker roles include house girls, house boys, nannies, cooks, gardeners, shamba boys, caregivers, caretakers, milkers, and day workers. Commercial worker roles include cleaners, security guards, drivers, shop attendants, Mpesa attendants, waiters, barbers, hairdressers, carwash personnel, tailors, and sales staff. ## About The full About page is available at https://starhousehelps.com/about.html. Star househelps Agency and Home Care Training Centre values professionalism, efficiency, accountability, transparency, honesty, respect, and team work. The agency helps families and employers find trained, experienced, and reliable domestic and commercial workers. Established in 2005, Star househelps began as a centre seeking to bring professional househelp services to Kenya. The training centre was introduced to mold ordinary househelps into respectable professional domestic and commercial managers. Star househelps supports young families and busy employers who need affordable and reliable household help while continuing with work and family life. Services span Kenya and include both general and specialized domestic and commercial roles. ## Training The training centre prepares workers in home care, child care, first aid, food and nutrition, cleaning, laundry, hygiene, code of conduct, communication, time management, employer expectations, evaluation, and follow-up support. ## Values Star househelps values respect and team work. The agency trains and grooms its team to respect different religions, cultures, and races, recruits from different walks of life, and uses rigorous reference checkups and criminal background investigations during screening. ## Pricing - Basic Level - Category A: Agency fee Ksh. 5,000. Minimum salary Ksh. 10,000. - Superordinate Level - Category B: Agency fee Ksh. 15,000. Minimum salary Ksh. 15,000. - Outsourcing Plan - Category C: Monthly service Ksh. 3,000 plus salary. Agency fee Ksh. 13,500. Minimum salary Ksh. 10,000. ## Public Notice Some individuals may falsely present themselves as Star househelps agents. Clients and workers should deal only with official Star househelps and Homecare Training Centre office channels. Official placements are handled through the training centre after vetting, training, and guidance. Star househelps does not connect clients with random workers from outside the office. Official payments should only be made to M-Pesa Till Number 565227, account name STAR HOUSEGIRLS MLOLONGO. Star househelps does not use personal phone numbers or private M-Pesa lines for official payments. Official office lines: +254 114 358 629 and +254 708 341 812. Office location: Mombasa Road, Sabaki Branch. Map coordinates: -1.4233366, 36.965132. ## FAQ Topics The homepage shows four priority FAQ concerns: confirming the official office, worker training and vetting, agency fees, and replacement support when a worker leaves shortly after placement. The full FAQ page is available at https://starhousehelps.com/faq.html and answers questions about confirming the official office, worker training, worker vetting, placement timelines, agency fees, non-refundable agency fees, worker salary payment, placement concerns, workers leaving without notice, direct worker contact, choosing workers, replacements, official payment channels, and what makes Star househelps different. ## Responsibilities and Terms The homepage summarizes key client, worker, and placement responsibilities. The full responsibilities and terms page is available at https://starhousehelps.com/terms.html. Clients are encouraged to provide a safe and respectful working environment, treat workers with dignity, communicate duties and expectations clearly, address concerns early, and provide agreed salary and working conditions. Workers are expected to maintain honesty, discipline, professionalism, respect for the employer and household property, responsible duty performance, early communication, proper notice before leaving employment, and good work ethics. Placement terms include free replacement service where the agreed placement policy applies. Each worker has a Ksh. 2,000 office registration fee. The employer pays this amount in advance on behalf of the worker and deducts it from the worker's first salary. The same arrangement applies to replacement workers. Official replacement registration payments are made through M-Pesa Till Number 565227. Star househelps and Homecare Training Centre acts as a job placement link and mediator between clients and domestic workers. After placement, employers and workers are responsible for their employment relationship and agreed terms. Legal matters between employer and worker should be handled by the parties involved through the appropriate legal channels. ## Contact - Main phone: +254 708 341 812 - Main phone: +254 114 358 629 - Email: info@starhousehelps.com - WhatsApp: https://wa.me/254708341812 - Locations served: Mombasa Road Sabaki Branch, Nairobi, Mlolongo, Kenyatta Road, Machakos, and countrywide service across Kenya. ## Payment M-Pesa Till Number: 565227 Account name: STAR HOUSEGIRLS MLOLONGO